Frequent Questions

What are your terms and conditions?

Here they are, please read them carefully

Can I have a fitting session?

A personalized session can be done, or if you are a more advanced cyclist, you can give me your contact points and I will determine your best fit.

How does the process of ordering a bicycle work?

A BikeCAD drawing will be made with the measurements that are pre- determined. At this time, we will go over tube diameters, geometry, bike handling characteristics and even paint design.

 

How will you select the tubes to use on my bicycle?

I will hand select each tube in your frame, based on our consultation.

 

Will you build my bicycle yourself?

I will cut, miter, fit, braze and align the tubes that will comprise your new frame.

 

What happens after you build my frame?

The clean up, sanding and finishing of the joints is done to ensure perfectly smooth fillets. Then I will complete the reaming, facing, chasing and slotting of the seattube.

 

What if I want a unique paint job?

I work with custom painters who will can create any thing your mind can conceive.

 

Do I have to assemble my bicycle once it is painted?

Your bicycle comes back from paint and is built up with the parts of your choice. 

 

What happens then?

Then you ride your bike.


Terms & Conditions

Please read the following information about how I conduct business. I thrive for customer satisfaction, and I have developed these policies to provide you with the best service possible and hope you have the best experience with ordering a handmade bicycle as possible. I do reserve the right to modify these policies without notice, but the policies in effect when you purchase will be honored.

Payment and Delivery:

Don Walker Cycles accepts cash, checks, money orders, paypal, and major credit cards. All prices are in US Dollars. Foreign orders require a money order in US Dollars.

A $500 non refundable deposit puts your name on the build list. The lead time for delivery is based on the current orders in front of your order. I do reserve the right to adjust the lead time due to various complications with our material suppliers, shipping and our graphics subcontractors.

Warranty:

Don Walker Cycles offers a 5 year warranty, to the original owner, on all of our handcrafted bicycles frames. This warranty is limited to failures and damage cause by defect in material and workmanship and does not cover damage caused by crash, misuse or unusual wear.

Satisfaction Guaranteed:

Custom ordered products cannot be refunded, but we do want our customers to be satisfied with our frames and bicycles. Should you have any issues, comments or input, please contact me immediately. Don Walker Cycles will work night and day to see that its customers are 100% satisfied with their choice.